FAQ

All artwork has been hand drawn, no AI involved!

Questions about the Shop and Orders:

Q: I have an issue with my order.

A: Please contact me as soon as possible via the Contact page to rectify any issues.

Q: Is combined shipping possible?

A: Yes, combined shipping will go automatically if you place more products in your order.
 

Q: How long does it take to ship my order?

A: After payment is complete, orders are shipped within 1-3 business days. If your order contains a pre-order, your order will be shipped after all products are complete. You will receive a notification after your order has been shipped.
 

Q: What is the difference between Standard Shipping and Insured Shipping?

A: Standard Shipping does not come with tracking. Insured Shipping comes with tracking.
 

Q: Where does my order come from?

A: We are located in the Netherlands.

Q: Is Vhyrel an official business?

A: Yes, it is part of Fidra, located in the Netherlands.

Q: My country is not available on your website for shipping. Help?

A:  Please contact me as soon as possible via the Contact page.
 

Q: Do you sell your products outside of vhyrel.com?

A: Please do not buy Vhyrel products outside of this website or etsy.com/shop/vhyrel. You are being scammed.

 

Q: Why are your products more expensive on Etsy?

A: Etsy takes a higher percentage, therefore we are forced to up the price a bit.

Questions about products:
 

Q: Are all products limited?

A: Yes.
 

Q: Will sold out products get restocked?

A: Depending on popularity, some may get restocked. Please check out the webshop weekly for updates. Discontinued prints and stickers will eventually get removed completely from the website.

Q: Can I pre-order a specific sold out design?

A: Please contact me via the Contact page and I’ll see what I can do.

Q: Will there be more products and designs?

A: Yes. The website will update monthly with new products.

Q: What is the difference between a Glossy, Matte, Semi Gloss and Watercolor paper finish?

A: Glossy (255 gr) has a smooth feeling and shiny finish, making the colors stand out, (Matte (189 gr) has a soft fabric like feeling and feels more robust than Semi Gloss. Semi Gloss (251 gr) has a slight shine in the paper with a smooth luxurious feeling, making the colors and details stand out more than Matte. Watercolor paper (250 gr) has a robust feeling with an obvious texture in the paper, making the illustration look like an original painting.
 

Q: Why isn't Watercolor Paper available for all prints?

A: This kind of paper works best for art that was created on the exact paper.


Q:  What is the right frame size for the 21 x 29.7 cm prints?

A: The perfect frame would be an A4 frame as those are meant for this size of print.

Other questions:

Q: In what field did you work as an artist?

A: I work in the Comic industry (Dynamite Entertainment, Crusade Comics) and Game industry (2D developer, concept artist).

Q: Do you take art requests/suggestions?

A: No.

Q: Do you take commissions?

A: I am currently closed for commissions.