FAQ

Questions about the Shop and Orders:

 

Q: I have an issue with my order.

A: Please contact me as soon as possible via the Contact page to rectify any issues.

 

Q: Is combined shipping possible?

A: Yes, combined shipping will go automatically if you place more products in your order.
 

Q: How long does it take to ship my order?

A: After payment is complete, orders are shipped within 1-3 business days. If your order contains a pre-order, your order will be shipped after all products are complete. You will receive a notification after your order has been shipped.
 

Q: What is the difference between Standard Shipping and Insured Shipping?

A: Standard Shipping does not come with tracking. Insured Shipping comes with tracking.
 

Q: Where does my order come from?

A: We are located in the Netherlands.

 

Q: Is Vhyrel an official business?

A: Yes, it is part of Fidra, located in the Netherlands.

 

Q: My country is not available on your website for shipping. Help?

A:  Please contact me as soon as possible via the Contact page.
 

Q: Do you sell your products outside of vhyrel.com?

A: Please do not buy Vhyrel products outside of this website. You are being scammed.

 

Questions about products:
 

Q: Are all products limited?

A: Yes.
 

Q: Will sold out products get restocked?

A: Depending on popularity, some may get restocked. Please check out the webshop weekly for updates. Discontinued prints and stickers will eventually get removed completely from the website.

 

Q: Can I pre-order a specific sold out design?

A: Please contact me via the Contact page and I’ll see what I can do.

 

Q: Will there be more products and designs?

A: Yes. The website will update monthly with new products.


Q: What is the difference between a Matte and Semi Gloss finish?

A: Matte (192 gr) has a soft fabric like feeling and feels more robust than Semi Gloss. Semi Gloss (251 gr) has a slight shine in the paper with a smooth luxurious feeling, making the colors and details stand out more than Matte.


Q:  What is the right frame size for the 21 x 29.7 cm prints?

A: The perfect frame would be an A4 frame as those are meant for this size of print.

 

Other questions:

 

Q: In what field did you work as an artist?

A: I work in the Comic industry (Dynamite Entertainment, Crusade Comics) and Game industry (2D developer, concept artist).

 

Q: Do you take art requests/suggestions?

A: No.

 

Q: Do you take commissions?

A: I am currently closed for commissions.

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Master of its own Destiny

I hope people feel joy, happiness or nostalgic when they look at my art.

Company

Fidra
COC-number: 69251452
The Netherlands

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